Returns & exchanges

You have 14 days from the day your order is delivered to start a return. Email info@donottouch.co.za with your order code and the reason, and we'll take it from there.

Pieces must come back unworn, unwashed, and in their original condition, with the textured print untouched. Try it on, by all means. Just keep it as it arrived.

Return shipping is arranged and paid by you. Use any courier you trust, and we recommend a tracked service, since the piece is your responsibility until it reaches us. We'll confirm the return address by email when you start the return.

Once the piece is back with us and checked, we refund the full price of the piece to your original payment method. Original shipping is not refunded unless the return is our fault.

Need a different size or colour? Same window, same condition. Tell us what you'd like instead when you email, and we'll print the replacement once your return is on its way.

If your piece arrives faulty, damaged, or not what you ordered, that's on us. Contact us within 14 days of delivery with your order code and a photo, and we'll arrange a replacement or a full refund, including shipping both ways.